We know that placing your first order with a new online store can feel risky — especially when it comes to high-value solar equipment. At Solar Shop, we take that trust seriously. Here's why you can have complete confidence in us:
Registered South African Business
Solar Shop is operated by Greenology (Pty) Ltd (Reg: 2009/024211/07), based in Summerstrand, Gqeberha. We've been supplying quality solar equipment since 2009.
Verified Business Documentation
You’re welcome to request copies of our company documents, including:
- Company registration
- VAT registration
- Proof of address
- Bank confirmation letters
We're fully transparent — just ask.
Public Access to Our PAIA Manual
We comply with South African information regulations. Our PAIA manual outlines your rights to information and how we handle transparency. It’s available online at: www.solar-shop.co.za/paia-manual.pdf
Optional Escrow Payments via TradeSafe
Still unsure? For large or first-time orders, we offer TradeSafe, a South African escrow service. Your payment is held securely until your goods are delivered and confirmed.
Note: The escrow service typically incurs a fee of around 5% of the order value.
Secure Payments & Trusted Shipping
We use trusted payment gateways and only work with reliable couriers. Every order includes tracking and insurance. You're never left guessing.
Real People, Real Support
We’re available by phone, WhatsApp, or email — before and after your purchase. Whether you’re a DIYer or a professional installer, we speak your language.
What Our Customers Say
Don’t just take our word for it — check out our reviews from real customers on HelloPeter:
www.hellopeter.com/solar-shop
We’re proud of our track record and always strive to deliver great service and value.
What to Look For When Buying From Any Online Store
Clear Contact Details
Look for a physical address, phone number, and active email or live chat. Ghost contact pages are a red flag.Company Registration & VAT Numbers
South African stores should display a CIPC registration (e.g., “(Pty) Ltd”) and VAT number. Search the CIPC database if in doubt.Reputable Payment Processor
Names like PayFast, PayGate, Peach Payments or TradeSafe indicate proper PCI‑DSS compliance. Avoid stores demanding EFT into a personal bank account only.Transparent Policies
Read the PAIA manual, returns policy and warranty terms. If they’re missing or vague, think twice.Age of the Website
Check the domain registration date (use a WHOIS lookup). Fly‑by‑night scam sites are often less than a year old.Consistent Branding on Social & Reviews
Cross‑check the company name on Google Reviews, HelloPeter, Facebook, LinkedIn. A mismatch may signal impersonation.Secure Connection (HTTPS)
The padlock icon means data is encrypted. No padlock = no purchase.Reasonable Prices
If the price is far below market value, ask why. Too‑good‑to‑be‑true is a common lure.
We tick every one of these boxes — and welcome you to verify each point. At Solar Shop, trust isn’t a slogan; it’s how we do business.