What you need to know when dealing with us

Please note these are not our official terms and conditions, but just a friendlier attempt at trying to explain what to expect from us.

 

Who are we?

Our legal company name is Greenology (Pty) Ltd, Registration Number: CK2009/024211/07. We use the name Solar Shop as a trading name, and everything in the notes below that refers to Solar Shop also refers to Greenology (Pty) Ltd. We started in the solar business in 2009 doing solar hot water sales and installations and have grown from there. We have been running Solar Shop since late 2017.

 

General

We are an online only store. We don’t have physical stores. All our goods are delivered directly to your door via one of our couriers. This means our overheads are considerably lower than traditional brick and mortar shops.

A big advantage to this is that we are able to offer you very competitive prices.

A disadvantage is that there is nowhere for you to physically visit and see the goods. If there was, then everything would necessarily be more expensive. If you need this kind of physical shopping experience, then Solar Shop is probably not for you at this stage.

 

Advice

Solar Shop, its employees and owners have good knowledge of the products we sell, solar photovoltaic concepts in general and the suitability of our products in certain common use scenarios.

As such we may offer you opinions (free of charge) on technical solutions, product suitability, interoperability between products and general solar photovoltaic concepts. Since solar PV equipment can be quite complicated and product specs can change quickly, all advice given to you is non-binding and could, in rare instances, be wrong!

Additionally, since there is a high degree of technicality to solar solutions, it may be that either you or Solar Shop has misinterpreted answers or questions. For this reason, while we take the greatest care to avoid misinformation, we aren’t responsible for the suitability of your purchase to address your needs. Notwithstanding this, please remember you still have 7-days to return your order anyway.

 

Quotes

Our online shop displays the cost of each item we sell (including VAT). In general, if you are looking to purchase some items, you would simply click the “Add to Cart” button for each product you are interested in. Once you have added your required items to the cart you can simply click “proceed to checkout” and the total cost together with shipping fees (if any) will be shown. At this point you can decide whether or not to proceed with your order.

In some cases, you may prefer that you receive a quote for your items via email before making a final decision. In this case you should use the “Add to quote” button. In this scenario, the quotes request are sent through to us for vetting and then emailed to you for you to use as required.

 

Ordering

The standard way to purchase goods from us is to order online, through our website (www.solar-shop.co.za)  online ordering process. While simple for some, we understand that this can be onerous for many people, so a simpler way is to request a quote which you can have a look out and then decide whether you wish to order or not. The quote will show any delivery fees that may be charged. If you’d like to go ahead, you can then just click the “Buy now” button in the email, or just reply to the email saying you’d like to go ahead.

 

Delivery

Part of our online offering is to deliver country-wide. Since we ourselves do not have a country-wide physical presence, we make use of courier companies to deliver your order. The couriers deliver to well defined street addresses only (postal code required!) – they can’t go on dirt roads or any other off-road environment.

The couriers we use offer guideline delivery times only. They are NOT guaranteed delivery times, and while in the vast majority of cases deliveries are completed within the guideline time frames, there will occasionally be instances where these time frames are not met (for example, if the delivery van has an accident or they can’t get hold of you to affect the delivery).

 

Return of goods

The Consumer Protection Act (CPA) affords you certain rights which we cannot override with our own conditions of sale, so if any of our terms and conditions clash with the CPA, CPA will apply.

We want you to be confident when buying from us, so for this reason we offer a 7-day no questions asked returns policy. This should give you enough time to check whether what you bought is what you had in mind.

If you decide to return goods within this 7-day window period, you will have to cover the cost of returning them. You will also need to return them unopened in their original packaging so that we can re-sell them.

We will pay for the cost of returning the goods under the following circumstances:

  • The goods are faulty or damaged on delivery - We ask that you check the delivery when it arrives, match the delivery note to your order and report any damaged or missing goods to us asap. (If there are itmes damaged or missing, please make sure you write this on the drivers copy of the waybill be fore he leaves!)
  • There is a warranty claim (see below).

 

Warranty Claims

All the goods we sell carry a warranty that is backed by the distributor of these goods. These warranties will vary from product to product but the warranty can never afford you less rights than the Consumer Protection Act offers.

When you make a warranty claim we will apply the warranty claim process of the distributor or manufacturer that supplied those goods.

For example, if your Kodak inverter develops a fault within the warranty period, the Kodak distributor whill collect the inverter at their own expense in order to process the warrant claim.

The warranty claim process usually requires that you provide the distributor with information about your set up that they may require. This may include things like what batteries were connected to the inverter and how? Were the necessary circuit breakers present, etc. It is a good idea to photograph your set up when it is complete so that you have a record of the working solution which can be presented if required.

In general, if the item is shown to have been damaged through misuse or incorrect installation, the claim will not be approved.

If the claim is approved, the distributor will return the repaired or replaced item to you at their cost and you will not be out of pocket.

If, however the claim is not approved, you will either need to get a quote for the repair or arrange to get the item back at your own expense.

Solar Shop itself does not hold the warranties. We will merely act as a conduit to the warranty process and help with the communications between you the customer, and the distributor. The distributors decision regarding your warranty claim is therefore by default also our decision.

 

Information on our website

While we endeavour to keep everything on our website up to date, we take no responsibility for any incorrect information that may appear. Stock holding and availability dates are estimates only and can vary. To the extent allowed by law, we are not liable to you or any other person or entity whatsoever for any loss or damage that arises from the use of this site or the application of information contained on it.